Shipping & Returns – Sugimoto Tea Wholesale

SHIPPING

All wholesale orders are shipped from our warehouse in Redmond WA. All orders are shipped via UPS ground, and the shipping fee is calculated at checkout. If you have a special shipping request, please contact us. Special shipping requests are subject to additional charges and must be specified in advance of order processing.

INSPECTION OF RECEIVED ITEMS AND INSURANCE CLAIM

Customers are responsible for inspecting all received items and claiming issues and/or damage within 10 calendar days from the date of receipt. Any issue and/or damage needs to be reported to us immediately. For all damages and loss happened during the transportation, we will file an insurance claim on your behalf. Customers are responsible for providing all necessary information and proof of the damages (photos) as required. We hope that this does not happen, but we thank you in advance.

RETURNS/CLAIMS/CANCELLATIONS

All returns must be pre-approved and will be issued a return authorization number. Any unauthorized returns will be refused. All freight charges on return shipments must be prepaid. Products sold are on a non-returnable basis unless damaged or it is the result of our error. We pay the return shipping cost if the return is a result of our error. To qualify for a claim, please contact us within 10 calendar days from the date of receipt.

ORDERS

All new customers must fill out the New Account Application Form and submit a Reseller Permit/Certificate to open a wholesale account with us. For International customers and those of you in states that do not regularly distribute Reseller Permits, a member of our staff will be in touch concerning your specific situation. All items must be ordered according to case packs and/or minimum quantities specified in the catalog.

Wholesale Online Shop: wholesale.sugimotousa.com

Email Orders: orders@sugimotousa.com

Phone Orders: 425-558-5552

Fax Orders: 425-558-5549

PAYMENT TERMS

All opening orders must be prepaid. We accept Visa, MasterCard, Discover, and American Express. Please note that using a credit card will expedite your shipment. If prepaying with a company check, please submit payment in full including shipping charges and allow at least two weeks for check clearance. A $10 bad-check fee will be charged for all checks refused by your bank due to insufficient funds. Net 30 terms for reorders will be based on credit approval.

PRICES

Prices are subject to change without notice.

LATE PAYMENT (Net 30 Customers)

Late charges of 1.5% per month will be applied to all past due accounts. Late payments may cause delayed shipments to future orders. Collection costs and attorney fees will be at customers’ expense. All delinquent accounts will be reported to the top credit bureaus.

SHIPPING

All wholesale orders are shipped from our warehouse in Redmond WA. All orders are shipped via UPS ground, and the shipping fee is calculated at checkout. If you have a special shipping request, please contact us. Special shipping requests are subject to additional charges and must be specified in advance of order processing.

INSPECTION OF RECEIVED ITEMS AND INSURANCE CLAIM

Customers are responsible for inspecting all received items and claiming issues and/or damage within 10 calendar days from the date of receipt. Any issue and/or damage needs to be reported to us immediately. For all damages and loss happened during the transportation, we will file an insurance claim on your behalf. Customers are responsible for providing all necessary information and proof of the damages (photos) as required.We hope that this does not happen, but we thank you in advance.

RETURNS/CLAIMS/CANCELLATIONS

All returns must be pre-approved and will be issued a return authorization number. Any unauthorized returns will be refused. All freight charges on return shipments must be prepaid. Products sold are on a non-returnable basis unless damaged or it is the result of our error. We pay the return shipping cost if the return is a result of our error. To qualify for a claim, please contact us within 10 calendar days from the date of receipt.