All wholesale orders are shipped from our warehouse in Redmond WA. All orders are shipped via UPS ground, and the shipping fee is calculated at checkout. If you have a special shipping request, please contact us. Special shipping requests are subject to additional charges and must be specified in advance of order processing.
INSPECTION OF RECEIVED ITEMS AND INSURANCE CLAIM
Customers are responsible for inspecting all received items and claiming issues and/or damage within 10 calendar days from the date of receipt. Any issue and/or damage needs to be reported to us immediately. For all damages and loss happened during the transportation, we will file an insurance claim on your behalf. Customers are responsible for providing all necessary information and proof of the damages (photos) as required. We hope that this does not happen, but we thank you in advance.
All returns must be pre-approved and will be issued a return authorization number. Any unauthorized returns will be refused. All freight charges on return shipments must be prepaid. Products sold are on a non-returnable basis unless damaged or it is the result of our error. We pay the return shipping cost if the return is a result of our error. To qualify for a claim, please contact us within 10 calendar days from the date of receipt.